Configuring PBX¶

• Table of contents
• Configuring PBX
  • Requirements
  • Configuring
  • More complex scenarios for enterprises:
  • Web-access

Description of supported functionality is located in section PBX.
Below is an example of typical PBX configuration.

Requirements¶

Let's suppose, we have following peers:

1. Originator: telco "DID provider".
   Smartswitch is connected to telco by SIP protocol.
   IP address of telco is 11.22.33.44.
   A direct city number 12123388100 has been assigned to you.
2. Terminator: VoIP provider "VoIP termination provider".
   He provides us with services of dialing to local and international numbers.
   He uses H323 protocol and has IP address 55.66.77.88.
3. Manager Ann.
   She's located in office, dynamically registers on Smartswitch, using user name/SIP secret code.
4. Manager John.
   He's located in office, dynamically registers on Smartswitch, using user name/SIP secret code.

In this example we'll demonstrate, how Smartswitch could be used in basic scenarios:

• calls from external world
1. Caller from external world dials number 12123388100, which is assigned to your office PBX (implemented on basis of Smartswitch), and this call is directed to telco "DID provider".
2. Telco directs this call to your Smartswitch.
3. Smartswitch answers the call.
4. Smartswitch plays back voice prompt to enter extension number and waits for 5 seconds.
5. A call is passed to manager, when caller dials his extension number, 100 - for Ann, 101 - for John.
6. In case if caller doesn't enter any extension in 5 seconds - call is directed to Ann.

• internal calls
  - John dials 100 and is connected to Ann.
  - John dials international number and it's routed to "VoIP termination provider".
  - Ann dials 101 and is connected to John.
  - Ann dials international number and call is routed to "VoIP termination provider".

Configuring¶

1. Configuring terminator
2. Configuring routing of external calls
3. Configuring user group
4. Configuring users
5. Configuring routing of number 12123388100
6. Configuring originator
7. Check routing of number 12123388100
8. Upload audio prompt for user

Also you can configure VAS, many of which work out of the box.

More complex scenarios for enterprises:¶

• Virtual PBX
• Virtual PBX without administrator access
• Call-center
• Simultaneous dialing of several users on incoming call

Web-access¶

You can enable web-access in order to:

• view statistics
• initiate calls
• send faxes
• use functions of CRM system
• etc

For details see Providing web-access to user.

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