Telemarketing — is a type of a direct marketing, where communication between salesman and customer occurs with help of telephony only.
More specifically, telemarketing – is sales of goods or services by a telephone.
- import of batch of numbers
- automatic dialing of numbers from batch
- playing back interactive voice menu when callee picks up the phone
- in case if callee is interested in goods or service (callee indicates this by pressing DTMF button on the phone), the call may be transferred to Call-center to one of available operators
- Call recording
- using all of available VAS and features from section PBX.
Step-by-step instruction on configuring telemarketing is located in section Configure telemarketing.