Form of contacting technical support¶

When contacting technical support the customer should indicate:

1. The domain name or IP address of the server
2. Connection of the equipment related to the problem
3. Scheme of using Smartswitch related to the problem

• what equipment originates the call
• what dial format does the incoming call have
• what equipment terminates the call

4. Conducted configuration

• objects created in the system web interface and their compliance with the connected equipment and scheme of using Smartswitch (the user can indicate web-interface paths)
• screen-shots (optionally)

5. Expected result

• description
• screen-shots (optionally)

6. Actual result

• description
• screen-shots (optionally)

7. Differences between the actual result and the expected according to the customer